Key Features of Last-Mile Delivery Software

Short delivery time, booming customer expectations, and competitive price wars make managing deliveries a difficult task. Finding the right equilibrium between all these outlooks is crucial to ensure sound last-mile delivery services. A delivery management software can enable businesses to reduce costs, make super-fast deliveries, and keep their customers loyal. But not all last-mile delivery software available in the market will address your pain points. Here are the best features that you should look for in delivery management software.

• Digital Control Towers:- 

Gaining visibility of a multi-party, consumer-driven supply chain network can become a daunting task. A delivery management program that is powered by a digital control tower empowers businesses to get real-time perceptibility that logistics stakeholders can take action on. It includes pick-up problems, route-wise performance, delivery delays, etc., for all requests on a single screen. Logistics stakeholders can instantly analyze all the crucial KPIs like transporter performance, route performance, invoice accuracy, fleet potency, and more. 

• Customer Experience Aggregator:-

Leveraging advanced delivery management software, businesses can keep customers notified at every step and deliver an expected, excellent, and consistent customer experience with proactive alerts and notifications on early deliveries and delays. It helps give an interactive track and trace experience that maintains, engages, and charms customers. 

• Online Chat:- 

Communication between a customer and delivery executive is crucial when it comes to ensuring a pleasant last-mile delivery experience. Advanced delivery management software has an in-built online chat platform that comes with natural language processing. It can properly respond to customer questions without human interference.

• Mobility:- 

Advanced delivery management software allows drivers with an automatic and powerful mobile app through which logistics stakeholders can handle job allocation, routing, delivery flow and also help real-time communication with customers. Such an application streamlines delivery workflows and keeps all the information ready for a driver’s consumption well in advance.

• Last-mile Optimization:- 

Expanding customer expectations are making super quick and same-day deliveries the new normal putting enormous pressure on last-mile services. Last-mile delivery management software automates route preparation and optimizes routes in real-time, drastically short delivery turnaround time.